Enhanced Login Security FAQs

Q: Why does First Federal Bank use Enhanced Login Security?
A: Protecting customer privacy and data is a priority at First Federal. Enhanced Login Security provides an additional level of account security and protects your account from unauthorized access.

Q: What is Enhanced Login Security?
A: Enhanced Login Security places a secure cookie on your computer. This secure cookie is unique, and when used in combination with your User ID and Password, creates a secure way to identify you to the system.

Q: How does Enhanced Login Work?
A: You enroll each computer on which you plan to conduct Online Banking activities. You will be required to select a challenge question and answer. Whenever you log in from a computer with a matching cookie on the hard drive, only the user ID and password are needed to gain access to your accounts.

Q: What if I am on a computer that I have not enrolled?
A: You will receive a message that this computer is not an enrolled computer, and will be required to answer a challenge question.

Q: What are the challenge questions?
A: What is your favorite restaurant?
     Who is your favorite band?
     What is your favorite movie?
     What is your favorite song?
     What is your favorite drink?
     What is your favorite food?
     Where is your favorite place?
     What is your favorite past-time?
     Who is your favorite person?
     What is your favorite book?
     Who is your favorite actor?
     Who is your favorite athlete?

Q: How many challenge questions must I answer?
A: You must answer one challenge question from the list provided.

Q: What if I forget my challenge question?
A: Please contact our Account Information Center (AIC) Toll Free at 866-AIC-FFBH (870.365.8329 Harrison area). The AIC is open Monday through Friday, 7:30am-5:30pm, and Saturday, 8am-12pm. You should re-enroll in the Enhanced Login Security feature when you are back at your regular computer.

Q: What happens if I enter the wrong answer to the challenge question?
A: An error message displays. You should close that browser window, go back to www.ffbh.com, and attempt to login again to get back to the challenge screen. After three unsuccessful login attempts, your account will be locked. To reset your challenge question, please contact the Account Information Center (AIC) Toll Free at 866-AIC-FFBH (870.365.8329 Harrison area). The AIC is open Monday through Friday, 7:30am-5:30pm, and Saturday, 8am-12pm. You should re-enroll in the Enhanced Login Security feature when you are back at your regular computer.

Q: If the Bank resets my password must I re-register my computer?
A: Yes.

Q: How do I un-enroll my old computers?
A: Login to Online Banking and select User Options, then select Enhanced Login Security. Choose "Remove extra security protection on all computers". When you login to your new computer, you will need to enroll it in Enhanced Login Security.

Q: How do I enroll my new computer?
A: Sign into Online Banking with your User ID and Password. You will be prompted to enroll your new computer.

Q: I forgot my password, what do I do?
A: Go to the Forgotten Password page and follow the prompts to reset your password online in three easy steps. You may also contact the Account Information Center (AIC) Toll Free at 866-AIC-FFBH (870.365.8329 Harrison area). The AIC is open Monday through Friday, 7:30am-5:30pm, and Saturday, 8am-12pm.

Q: Who do I email or call at First Federal for questions about Online Banking and Enhanced Security?
A: Please contact the Account Information Center (AIC) Toll Free at 866-AIC-FFBH (870.365.8329 Harrison area) or by e-mail at aic@ffbh.com. The AIC is open Monday through Friday, 7:30am-5:30pm, and Saturday, 8am-12pm.