Online Banking FAQs

Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to view all of your accounts, check balances, pay bills, access transaction history and pending payments, create reports, and download account information to Microsoft, Quicken or as a comma-delimited text file. Click the 'Demo' link located near the top right-hand corner of the site to see all the features of Online Banking.

Q: How much does Online Banking cost?
A: Online Banking is free.

Q: How do I sign up for Online Banking?
A: You must have an existing checking, savings, or loan account at First Federal to use Online Banking. Click the 'Register' link located near the top left-hand corner of the site, and complete the Internet Banking Registration form. You will be prompted to accept First Federal's Terms and Conditions. Allow 1 to 2 business days for processing. You will receive a letter from First Federal containing information required to access your accounts via the Internet. For quick reference, you may download the Online Banking Handout.

Once you are registered for Online Banking, you may register for Online Bill Payment. For more information on Online Bill Payment, view the demo or review the FAQs.

Q: What is Enhanced Login Security?
A: Enhanced Login Security provides an additional level of account security and protects your account from unauthorized access. Go to Enhanced Login Security for more information.

Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day. The Account History screen shows up-to-the minute balance information, as well as transaction detail. Your account balance information is displayed in the Account Detail section of the screen. The account's previous 30 days of transactions are displayed in the Account History section. Please note that the 'Available Balance' includes your Bounce Protection limit. Click here for more information on Bounce Protection.

Q: When can I use Online Banking?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week.

Q: What is required to use Online Banking?
A: All you need to use Online Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer, Netscape Navigator, or America Online. You can use any computer that has Internet access.

Q: I forgot my password. How can I reset it?
A Go to the Reset Password page and follow the prompts to reset your password online in three easy steps. You may also contact the Account Information Center (AIC) Toll Free at 866-AIC-FFBH (870.365.8329 Harrison area) or by e-mail at aic@ffbh.com. The AIC is open Monday through Friday, 7:30am-5:30pm, and Saturday, 8am-12pm.

Q: Do you have anything that explains how Online Banking works?
A: Once you are logged in to Online Banking, select any navigation icon at the top of the screen, such as 'Account Access'; then select the 'Help' icon. Information will display pertaining to that screen.