Online Security Information

At First Federal Bank, your security and privacy is a top priority. If you notice any unauthorized activity on your account, immediately contact First Federal Bank's Account Information Center (AIC) Toll Free at 866-AIC-FFBH (870.365.8329 Harrison area). The AIC is open Monday through Friday, 7:30am-5:30pm, and Saturday, 8am-12pm.

The US Patriot Act requires First Federal Bank to obtain, verify, and record identifying information from each person opening an account. We will ask for your name, address, date of birth, driver's license, or other identifying information. Requiring you to disclose personal information before beginning a transaction is a valuable security tool to verify and protect a customer's identity. It is often necessary to ask for certain personal information when a customer calls, visits a branch office, or logs into our Web site in order to verify identify.

First Federal will generally not contact you by telephone or e-mail and ask for personal or identifying account information, except in instances where we are confirming transactions initiated by our customers. If you are unsure, ask for a name, and call the Account Information Center (AIC) to verify that you are communicating with First Federal. The AIC can be reached Toll Free at 866-AIC-FFBH (870.365.8329 Harrison area) or by e-mail at aic@ffbh.com. The AIC is open Monday through Friday, 7:30am-5:30pm, and Saturday, 8am-12pm.

Unfortunately, personal information shared on the Internet or telephone can be used to commit fraud. Do not disclose account numbers, ATM or debit card numbers, passwords, or other personal information unless you have verified the identity of the caller.

Be wary of e-mails offering to send your money for a percentage, or if you receive notice that you are the winner of a lottery you never entered. The FBI publishes a list of common fraud schemes, internet fraud, and frauds targeting seniors.

Here are some additional security tips:

• Keep all passwords private. Passwords can only serve their purpose if they remain confidential. Change your password on a regular basis. Do not use anything easily identifiable, such as your birthday, anniversary, or pet's name.
• Always use the 'logout' button to discontinue your internet banking session and then close your browser.
• Immediately leave any site that appears suspicious, or seems to not perform the function that it claims to provide. Carefully check the spelling of a Web address so as not to be fooled by a fraudulent site that is identical to the legitimate site. Often fraudulent sites can differ from the legitimate site by only one stroke or character.
• Do not reply to ANY e-mail requesting personal identifying or account information OR open any unidentifiable e-mail attachments.
• When using an online site for banking or other consumer activities, carefully read the site's privacy and security statements.
• When sending personal identification or account information using an online Web site, check the lower right hand corner of your browser and/or the address bar for the "closed padlock" symbol indicating an encrypted, secure site.
• Use the Exit button to end each Internet banking session, then quit the browser. Do not use the Back button to exit the site.
• Balance your account on a regular basis. Online Banking makes it easy.
• Review our ID Theft Prevention information.

To make an official complaint regarding criminal activity regarding computers, including fraud, computer intrusions, and crimes against children, you may visit the Internet Crime Complaint Center (IC3). Complaints are then forwarded to the appropriate local, state, or federal agency for action.